Last updated: 1 September 2026 | Effective: 1 January 2025
🛡️ Received a wrong, missing or damaged item? Raise a return from My Orders within 24 hours of delivery with one continuous, unedited video of the sealed parcel being opened. Once approved, your refund is issued within 15 days. No video, or a return raised after 24 hours, cannot be accepted.
How to Return — 3 Easy Steps
1
Record the Unboxing
Start recording before you cut the seal. Keep the shipping label visible, open the parcel and show every item — in one take, no cuts or edits.
2
Request within 24 Hours
Log in → My Orders → "Return" on the order, choose the reason and attach the unboxing video. This must be done within 24 hours of delivery.
3
Refund within 15 Days
We verify the video, arrange pickup of the item, and issue your refund within 15 days of approval.
1. When a Return is Accepted
A return / refund request is accepted only when all of the following are true:
- You received a wrong item, a missing item, or a damaged / defective item.
- The request is raised within 24 hours of the delivery time.
- You have a proper, unedited video of the parcel being opened (recording starts before the seal is cut, label visible, single continuous take) and it is attached to the request or shared with our team.
- The item is unused, unwashed, in its original condition and packaging, with all tags intact.
- The same item that was delivered is sent back.
The following are not eligible for return or refund:
- Requests raised after 24 hours of delivery.
- Requests without an unboxing video, or with a video that is cut, edited or does not show the parcel being opened.
- Fake or unsupported claims — for example, a different, used or swapped item sent back. Such requests are rejected and no refund is issued.
- Items that have been used, washed, or altered, or are missing tags / original packaging.
- Items marked "Final Sale" or "Non-Returnable" on the product page; innerwear, socks and other hygiene-sensitive products.
- Damage caused by misuse or normal wear and tear.
2. Refund Process & Timeline
Once your request is approved (video verified and the item received), the refund is issued within 15 days:
- Online Payments (UPI / Card / Net Banking): credited to the original payment source.
- Cash on Delivery (COD): refunded by bank transfer (NEFT/IMPS) — you will be asked for your bank details.
- Store Credit: alternatively, you may opt for store credit (ClothsHatke Wallet).
If we receive an item that does not match the unboxing video, or a used / different item, the refund is declined and the item is sent back to you.
3. Exchange Policy
Size / colour exchanges are offered subject to stock availability:
- Raise the request within 24 hours of delivery, with your unboxing video, mentioning the size you need.
- The replacement is dispatched after we receive the original item; if the size is unavailable, a refund is issued within 15 days.
4. Damaged / Wrong / Missing Item
- Report it within 24 hours of delivery through My Orders (or at contact@clothshatke.shop with your order number), attaching the unboxing video.
- We arrange a free reverse pickup and send a replacement or issue a full refund within 15 days, as per your preference.
5. Cancellation Policy
- Orders can be cancelled within 24 hours of placing, provided the order has not yet been dispatched.
- To cancel, go to My Orders → Click "Cancel Order".
- For prepaid orders, the refund will be credited to the original payment source within 5–7 business days.
- Once dispatched, the order cannot be cancelled — please use the return process instead.
6. Shipping Charges on Returns
- Returns due to damaged/wrong items: Free reverse pickup arranged by us.
- Returns due to change of mind or size issues: Reverse shipping charges of ₹50 may be deducted from the refund amount, or you may self-ship the item.
7. Contact for Return Assistance
If you face any issue with the return process, please contact us: